Last Updated: 13/08/2024
AGREEMENT TO OUR LEGAL TERMS
We are GHanBooks.com (‘Company‘, ‘we‘, ‘us‘, or ‘our‘).
We operate the website https://www.ghanbooks.com (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).
You can contact us by email at our website https://www.ghanbooks.com/contact
Thank you for purchasing through Ghan Books. We strive to provide you with a smooth and satisfying experience. Please review our refund policy below:
1. Digital and Physical Books
- Amazon Purchases: All book purchases made through the Amazon links on our website are subject to Amazon’s refund and return policies. Please refer to Amazon’s guidelines for any returns or refunds on these purchases. Visit Amazon’s Return Policy.
- Refunds on Author’s Website Purchases: If you have made a purchase directly through our website (e.g., for exclusive content or other products), and are not satisfied with your purchase, you may request a refund within 14 days of your purchase date. Refunds will be issued to the original payment method. Please contact us first. Items must in original condition and unused and are at our discretion. Refunds must be submitted within 30 days of purchase. Please contact us via https://www.ghanbooks.com/contact.
2. Eligibility for Refunds
- To be eligible for a refund, your physical item (sold directly on our webite) must be unused and in the same condition that you received it. Digital downloads are non-refundable unless there is a technical issue that prevents access to the content. For amazon orders, please refer to Visit Amazon’s Return Policy.
3. Processing Refunds
- Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-14 business days, and a credit will automatically be applied to your original method of payment. Amazon refunds are subject to amazon terms typically up to 30 days.
4. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at https://www.ghanbooks.com/contact
5. Contact Us
If you have any questions regarding your refund or need further assistance, please contact us at https://www.ghanbooks.com/contact